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Unpaid toll ticket: "Rapporto mancato pagamento pedaggio"


In case motorists are unable to pay the toll charge (in automatic or manual lanes), a non-payment report will be issued. If you are in an automatic lane you will be issued a 'transit statement at the self-service station', if you are in a manned lane you will be issued a 'non-payment' form. Both documents will state the number and the amount of the unpaid toll charge. Outstanding toll charges must be paid no later than 15 days after the date of the transit.

METHODS OF PAYMENT
Outstanding toll charges shall be paid, without surcharges, no later than 15 days after the date of the transit. Failure to do so will result in the addition of the administrative charge of € 2.58 (art. 176, paragraph 11-bis, New Italian Highway Code).

Payment can be made:
- on-line in the Services area – Online payments section of this website www.autovie.it (click on the link to open the relevant page)
- at an Autovie Venete S.p.A. Customer Service Centre located at the exit stations of Trieste-Lisert, Palmanova and at the service area of Bazzera Nord on the A57;
- at one of the following toll station, only at manned lanes: Trieste-Lisert, Redipuglia, Villesse, Palmanova, Udine Sud, S. Giorgio di Nogaro, Latisana, Portogruaro, S. Stino di Livenza, Cessalto, S. Donà di Piave, Venezia Est;
- by postal payment slip – C.C.P. no. 283341 – in the name of Autovie Venete S.p.A., indicating the reason for payment, the vehicle registration number and the non-payment number found on the form or receipt;
- by bank transfer to the following bank account in the name of Autovie Venete S.p.A. c/o Banca Antonveneta S.p.A. - Gruppo Monte dei Paschi di Siena - sede di Trieste - Piazza della Borsa, 11/a:
IBAN:IT 77 W 05040 02230 000002650091
BIC: ANTBIT2PTST
Bank transfer to Autovie Venete S.p.A., indicating as the reason for payment the vehicle registration number and the non-payment number found on the form or transit statement;
- In case the outstanding charge is not settled, a debt collection procedure shall be undertaken and all expenses shall be charged to the debtor (art. 373 of the New Highway Code Regulation).

Client without a ticket
Should a Client be unable to return the entry ticket due to loss or failure to collect the ticket on entry, the toll payable is calculated according to the law (art. 176/16 Highway Code) from the most distant entry station. However, if the Client has proof indicating the actual entry station, he/she is entitled to pay the corresponding toll. As regards non-payment reports issued on our network, Autovie Venete reserves the right to accept self-certification (pursuant to Presidential Decree 445/2000) issued by the entry toll station and to verify the data contained therein. The self-certification form shall be filled in and signed and sent to Autovie Venete, by mail or fax, to (+39) 040 – 3189557. Following adequate verifications, Autovie Venete will issue a payment form stating the toll charge as calculated from the certified entry station.

 

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for further information contact the Customer Care Service
• Fax: 0039-0432925476
• e-mail: servizioclienti@autovie.it.

Foreign Users:
Payment by Bank Transfer:

Payment order to:

S.p.A. Autovie Venete
Banca Antonveneta S.p.A.
Gruppo Monte dei Paschi di Siena
Trieste - Piazza della Borsa, 11/a

IBAN: IT77W0504002230000002650091
BIC: ANTBIT2PTST

inclulding vehicle plate number and ticket number
Online Payment
If toll charge is not paid or is partially paid, giving rise to an Unpaid Toll, You can easily pay the Unpaid Toll Tickets issued by Autovie Venete in this section
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COSTUMER CARE SATISFACTION
Contact us
Via Vittorio Locchi, 19
34123 TRIESTE
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+39 040 3189111
+39 0432 925111
fax +39 0432 925476
servizioclienti@autovie.it
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